Last Updated: 08/04/2025

1. Our Commitment to Privacy

River Road Tavern (“we”, “us”, “our”), located at 39 Logan River Road, Beenleigh, QLD, is committed to protecting the privacy of our patrons, members, visitors, and contacts. We understand the importance of handling your personal information responsibly and transparently.

This Privacy Policy outlines how we collect, use, disclose, store, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to information collected through our venue (including bistro, gaming, and liquor retail services), our website (if applicable), our membership program, competitions, promotions, and any other interactions you may have with us.

2. What Personal Information We Collect

We may collect and hold various types of personal information, including:

  • Contact Information: Name, address, email address, phone number.
  • Identification Information: Date of birth (for age verification and membership), driver’s licence or other identification details (where required by law, e.g., for significant gaming payouts or venue entry checks).
  • Membership Information: Details related to your membership in our loyalty/membership program, which is managed by our third-party provider, Maxgaming Queensland Pty Ltd ABN 93 078 963 050. This may include membership number, transaction history linked to the membership, points balance, and preferences.
  • Competition and Promotion Information: Information you provide when entering competitions or participating in promotions, which may include your name, contact details, and any specific information requested for the entry.
  • Transaction Information: Details of purchases and transactions made at our venue (bistro, bar, retail).
  • Gaming Information: Information related to your use of gaming facilities as required by law or for membership program purposes.
  • CCTV Footage: Visual images, including facial images, captured by our Closed-Circuit Television (CCTV) systems operating within and around the venue. This includes footage captured by cameras employing facial recognition technology.
  • Other Information: Information provided voluntarily by you, such as feedback, survey responses, or enquiries.


3. How We Collect Personal Information

We collect personal information in several ways:

  • Directly from You: When you interact with us in person, sign up for our membership program, enter a competition, make a purchase, use our gaming facilities, provide feedback, make an enquiry, or visit our venue (via CCTV).
  • From Third Parties: Primarily from our membership program provider, Maxgaming Queensland Pty Ltd ABN 93 078 963 050, who manages member sign-ups and data on our behalf. We may also receive information from prize suppliers related to competitions.
  • Automatically: Through the operation of our CCTV surveillance systems, including those with facial recognition capabilities, within and around our premises.

4. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose personal information for the following purposes:

  • Providing Services: To provide you with access to our bistro, bar, gaming, and retail services.
  • Membership Program: To administer our membership program, including processing applications, managing points, providing member benefits (managed via Maxgaming Queensland Pty Ltd ABN 93 078 963 050).
  • Competitions and Promotions: To administer competitions and promotions you enter, including contacting winners and delivering prizes.
  • Marketing and Communications: With your consent (often obtained when you sign up for membership or enter a competition), to send you information about our offers, promotions, events, and services via email, SMS, or mail. You can opt-out of marketing communications at any time (see Section 7).
  • Safety and Security: To maintain the safety and security of our patrons, staff, and property. This is the sole purpose for using facial recognition technology within our CCTV system.
  • Legal and Regulatory Compliance: To comply with our legal obligations, including requirements under Queensland liquor licensing laws (e.g., responsible service of alcohol, maintaining a safe environment, incident reporting) and gaming regulations. Facial recognition CCTV is used specifically to assist in meeting these requirements, such as identifying individuals subject to banning orders or involved in security incidents.
  • Improving Services: To analyse customer trends and preferences (often using de-identified or aggregated data) to improve our offerings and customer experience.
  • Processing Transactions: To process payments for goods and services.
  • Handling Enquiries and Complaints: To respond to your enquiries and manage any complaints.


Disclosure of Personal Information:

We may disclose your personal information to:

  • Our third-party membership program provider, Maxgaming Queensland Pty Ltd ABN 93 078 963 050, for the purpose of managing the membership program.
  • Third-party service providers who assist us in our operations, such as IT support, marketing platforms (for sending communications you’ve consented to), payment processors, and prize suppliers.
  • Law enforcement agencies, regulatory bodies (e.g., Office of Liquor and Gaming Regulation), or government authorities as required or authorised by law.
  • Our professional advisors (lawyers, accountants).

We take reasonable steps to ensure that these third parties handle your personal information in accordance with the APPs.

5. Facial Recognition CCTV

River Road Tavern utilises CCTV surveillance throughout the premises, including systems equipped with facial recognition technology.

  • Purpose: The sole purpose of using facial recognition technology is to enhance the safety and security of our patrons and staff, prevent and detect unlawful activity, investigate incidents, and comply with our obligations under Queensland liquor licensing laws (e.g., identifying individuals subject to self-exclusion or banning orders).
  • Limited Use: Data captured by facial recognition systems is not used for marketing, tracking general patron movements unrelated to security, or any purpose other than safety, security, and legal compliance.
  • Data Security: Facial recognition data (biometric information) is treated as sensitive information and is stored securely with strict access controls. Access is limited to authorised personnel for legitimate security and compliance purposes.
  • Retention: Data from our CCTV systems, including facial recognition data, is retained only for as long as necessary for the purposes outlined above or as required by law, after which it is securely destroyed or de-identified.

Signage is displayed at our venue notifying patrons of the use of CCTV, including facial recognition technology.

6. Direct Marketing

Where we collect your personal information from competitions, membership sign-ups, or other interactions, we may use this information to send you direct marketing communications about our venue, offers, and events, provided we have your consent.

You can opt-out of receiving marketing communications from us at any time by:

  • Using the “unsubscribe” link provided in our emails.
  • Replying “STOP” to SMS messages (if applicable).
  • Contacting us directly using the details in Section 12.

We will process your opt-out request promptly.

7. Third-Party Membership Provider

Our membership program is managed by Maxgaming Queensland Pty Ltd ABN 93 078 963 050. When you sign up for or use the membership program, your personal information will be collected and managed by them according to their own privacy policy. We encourage you to review the privacy policy of Maxgaming Queensland Pty Ltd ABN 93 078 963 050, which can typically be found on their website or provided during sign-up. While we work closely with them, their data handling practices are governed by their policy.

8. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Physical security measures for our premises.
  • Secure storage of physical documents.
  • Electronic security measures, such as passwords, firewalls, and encryption, for electronic data.
  • Restricted access controls, limiting access to personal information (especially sensitive information like CCTV/facial recognition data) to authorised personnel on a need-to-know basis.
  • Staff training on privacy obligations.
  • Secure destruction or de-identification of personal information when it is no longer required for the purposes for which it was collected, subject to legal retention requirements.

9. Data Quality

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. We encourage you to contact us if your details change.

10. Access and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, incomplete, or out-of-date.

To request access or correction, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe. We may need to verify your identity before granting access or making corrections. In some circumstances permitted by the Privacy Act, we may deny access or refuse to correct information, in which case we will provide you with reasons for our decision. Access to CCTV footage may be subject to specific conditions due to the privacy of other individuals captured.

11. Cross-Border Disclosure

Some of our third-party service providers (e.g., marketing platforms, cloud storage) may be located overseas. This means your personal information might be disclosed or stored outside Australia. We take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles, unless otherwise permitted by law.

12. Complaints Procedure

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below:

  • Attention: The Privacy Officer / Venue Manager
  • Venue: River Road Tavern
  • Address: 39 Logan River Road, Beenleigh, QLD 4207
  • Phone: (07) 3067 2333
  • Email: [email protected]

Please provide details of your complaint so we can investigate it thoroughly. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe (e.g., 30 days).

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Online: www.oaic.gov.au
  • Phone: 1300 363 992
  • Mail: GPO Box 5218, Sydney NSW 2001

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be made available at our venue and/or on our website (if applicable). We encourage you to review this policy periodically.

14. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us using the details provided in Section 12.